Refund policy

Last Updated: March 1, 2026

At Organicial, customer satisfaction is important to us. Please read this policy carefully before making a purchase.

By placing an order with Organicial, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if:

  • The product is unused and unopened

  • The product is in its original packaging

  • The return request is made within 7 days of delivery

  • You provide proof of purchase (order number or receipt)

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or opened products

  • Products damaged due to misuse

  • Items returned after 7 days of delivery

  • Sale or promotional items (if marked as non-returnable)

3. How to Request a Return

To initiate a return, contact us at:

📧 organicial.for.website2025@gmail.com

Please include:

  • Your Order Number

  • Product Name

  • Reason for return

  • Clear photos (if product is damaged or defective)

Our team will review your request and provide return instructions.

4. Refund Process

Once we receive and inspect the returned product:

  • You will be notified of approval or rejection

  • If approved, the refund will be processed to your original payment method

  • Processing time: 5–7 business days

Shipping charges are non-refundable, unless the item was defective or incorrect.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

  • Email us within 48 hours of delivery

  • Provide clear photos of:

    • The product

    • The packaging

    • The shipping label

If verified, we will offer:

  • A full refund, or

  • A replacement, including shipping costs

6. Exchanges

We only offer exchanges for:

  • Defective items

  • Incorrect items sent by mistake

Exchanges are subject to product availability.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable courier service.

  • We are not responsible for returns lost in transit.

8. Cash on Delivery (COD) Orders

For COD orders:

  • Refunds will be issued via bank transfer or mobile wallet, as cash payments cannot be reversed electronically.

  • Accurate banking details must be provided for processing.

9. Contact Information

For any refund or return inquiries:

Organicial
📧 organicial.for.website2025@gmail.com